Shipping policy
We deliver within the United Kingdom.
Urban Good is a small social enterprise. Our fulfilment team in Frome dispatches folded maps regularly, while our flat maps and large prints are packed personally at our studio.
Postage prices
We offer two flat-rate postage options across our products:
| Option | Price per order | What it means |
|---|---|---|
| Subsidised shipping | £1.50 | We cover more of the postage cost to help keep our products affordable. |
| Standard shipping | £2.75 | You choose to contribute more towards the postage cost. |
Both options use the same delivery service and delivery times. Paying the standard rate does not provide faster dispatch or delivery.
Dispatch and delivery times
Dispatch is the time we take to prepare and hand your order to the carrier. Delivery is the additional time it takes to reach you.
| Product | Usual dispatch time | Expected delivery after dispatch |
|---|---|---|
| Folded maps | 1–2 working days | 1–2 working days |
| Flat maps and large prints | Within 5 working days | 1–2 working days |
Working days are Monday to Friday, excluding bank holidays.
Flat maps and large prints can take longer to dispatch because they are packed individually at our studio. Any different dispatch arrangements or temporary delays will be stated on the relevant product page before you order.
Delivery times are estimates rather than guaranteed arrival dates. Please allow for both dispatch and delivery when ordering for a gift or a particular occasion.
Our carriers
We use Royal Mail for folded maps and Evri for large items sent in tubes. The postage prices above apply to both.
We will email you when your order has been dispatched.
Pre-orders
Pre-orders are charged when you place the order. We will dispatch them by the date promised on the product page at the time of purchase.
If we cannot meet that date, we will contact you with an update and give you the option to cancel for a full refund.
Late, missing or damaged deliveries
If your order has not arrived within the expected timeframe, email shop@urbangood.org with your order number. We will investigate with the carrier; you do not need to resolve the issue with them yourself.
We remain responsible for your order until you, or someone you nominate to receive it, takes physical possession.
If we miss an agreed delivery deadline, your legal rights may allow you to set a reasonable further deadline and cancel if we miss that too. You may cancel immediately where we refuse to deliver, or where delivery by the original deadline was essential and this was clear or agreed before purchase.
Unless we agree another delivery period with you, goods must be delivered without undue delay and within 30 days of the contract being made.
For damaged goods, cancellations and return arrangements, please see our Refund Policy.